Terms of Service — QuickAid by Help Hero

Last updated: 2026-07-28 Operator contact: [email protected] App: Help Hero (com.helphero.help_hero)

These Terms of Service (“Terms”) form a binding agreement between you and the operator of Help Hero (“we”, “us”, “Help Hero”). By creating an account, tapping accept, or using the app, you agree to these Terms, the End User License Agreement (EULA), the Privacy Policy, and the Community & Safety Guidelines.

If you do not agree, do not use Help Hero.

1. What Help Hero is

Help Hero is a peer-to-peer technology platform that helps people nearby request and offer informal help (information, errands, in-person assistance, etc.).

We provide software, matching signals, messaging, and related features.

We do not:

• Employ, supervise, or control helpers or requesters
• Provide emergency, medical, legal, or professional services
• Guarantee that any user is who they claim to be, skilled, honest, or available
• Broker, insure, or underwrite payments between users (unless a future feature explicitly states otherwise)

Any arrangement is solely between users.

2. Not an emergency service

Help Hero is not a substitute for police, fire, ambulance, or other emergency services.

If you or someone else is in danger, call your local emergency number immediately. Do not rely on the app for life-threatening situations.

3. Eligibility

You must be at least 13 years old (or 16 where required by local law).

If you use paid or in-person features, you may need to be 18+ under local rules. You are responsible for complying with laws where you use the app.

4. Accounts

• You are responsible for activity under your account.
• Keep verification codes private.
• Provide accurate profile information.
• We may suspend or terminate accounts for abuse, fraud, illegal activity, or risk to others.
• Guest accounts can be upgraded with email/phone; you remain responsible for linked credentials.

5. User conduct

You agree not to:

• Request or offer illegal goods or services
• Harass, threaten, stalk, exploit, or harm others
• Scam, phishing, or social-engineer users
• Share financial secrets (card numbers, bank logins, OTPs, crypto keys) or pressure others to pay unsafely
• Share private data of third parties without consent
• Impersonate people or organizations
• Spam, manipulate ratings, or game the system
• Misuse SOS or safety tools
• Reverse engineer or abuse the platform infrastructure

We may remove content and ban users at our discretion.

6. Safety, meetings, and risk assumption

In-person meetings are at your own risk.

You should:

• Meet in public places when possible
• Tell a trusted person where you are going
• Leave immediately if uncomfortable
• Never force someone to continue a task

Approximate locations on the map are intentionally imprecise. Do not treat pins as exact addresses.

Help Hero is not responsible for assaults, theft, property damage, accidents, no-shows, poor quality work, or any dispute between users.

7. Financial and private information

Never share in chat or in person because of this app:

• Bank account or card numbers
• Payment OTPs / 2FA codes
• Passwords or recovery phrases
• Government ID numbers (unless you independently choose to for a legal transaction outside the app’s control)
• Home address of children or other sensitive family details

Any money you send or receive is between you and the other user. Verify work before paying. Help Hero is not liable for fraud, chargebacks, or lost funds.

8. Content and license

You retain ownership of content you post. You grant us a worldwide, non-exclusive license to host, process, and display that content as needed to operate and improve the service (including moderation and safety).

You represent that you have rights to content you upload (photos, audio, video).

9. Privacy

Our Privacy Policy explains what data we collect (including location while Available or requesting help) and how we use it.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELP HERO IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free service, accurate matching, or user identity verification beyond basic technical checks.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.
• We are not liable for personal injury, property damage, lost profits, data loss, or business interruption arising from use of the app or interactions with other users.
• Our total liability for any claim relating to the service is limited to the greater of (a) amounts you paid us (if any) in the 12 months before the claim, or (b) USD $50.

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent allowed.

12. Indemnity

You agree to defend and indemnify Help Hero and its operators against claims arising from your content, your conduct, your meetings with other users, or your violation of these Terms or law.

13. Termination

You may stop using the app anytime. We may suspend or end access for violations or risk. Sections that should survive (liability, indemnity, disclaimers) survive termination.

14. Changes

We may update these Terms. Material changes will be reflected by a new “Last updated” date and, when appropriate, a new in-app acceptance version. Continued use after changes means acceptance.

15. Governing law

These Terms are governed by the laws applicable in the operator’s principal place of business, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply.

16. Contact

Questions about these Terms: [email protected]